Our industry leading customer service is what sets us apart from other home loan providers. Our commitment to you, our valued customer:
We have a dedicated team here in house, ready to answer your questions. Whenever you call us, your questions will always be answered by a friendly team member and we will guide you through your initial home loan application process and into the future.
Not only that, our team is qualified and fully compliant. You can feel confident that you are in safe hands and that we always have your interests at heart. Rest assured we will find the loan that’s right for you!
It is with great pleasure that we write this recommendation for Danyelle Frank. We have been dealing with her now for around 8 years and have found her dedication, financial knowledge, efficiency and level of advice and support are second to none. She has helped us obtain great rates on all our financial loans, given us important advice and explanation on all aspects of our financial situation, we thoroughly trust her with her knowledge and expertise. We also recommended our son to her, whom she treated like her own, helping him with his investment purchases, guiding him with his loans and she has a knack of being able to explain things in a manner that is easy to understand, which we found hard in the past. You can ask her any questions or advice, as nothing is too much trouble for her and she always tries to get you the best deal she can. Her enthusiasm and friendly demeanour combined with her great financial knowledge puts her at the top of her game and we have recommended many friends and family to her because of it. We thoroughly recommend Danyelle and are going to use her again in the near future for further financial loans and transactions.
5 years ago my family and I relocated to the Sapphire Coast on the NSW coastline. It was quite a tough transition and after 12 months we were ready to purchase a property. We made an appointment with a financial institution in Bega and had the pleasure of meeting Danyelle on that day. In the space of half an hour all our details were gathered by Danyelle and I was told ‘I’ll be in touch’. In a short space of 48hrs Danyelle had contacted me to tell us that our loan had been approved! I found her response time and commitment to be quite refreshing and unique. Danyelle and I have had a long distance long term relationship for 5 years I have yet to step foot into a bank for anything. A short email to Danyelle and the job is done. It’s an amazing and relieving relationship to have, as well as quite unique in this day and age. Danyelle deals with it all from a distance and we cherish her professionalism and friendship and time she has given us to make our lives so easy rather than wasting our time waiting in banks for appointments. I can strongly recommend her and her services. She works absolute magic and has really pioneered new age banking/loans.
Just over 12 months ago, my husband & I realised our dream of a rural lifestyle, with the purchase of a 17 acre property in Goolgowi. Instrumental to achieving that dream was our Finance Broker, Danyelle Frank. She took the time to listen to our story, address our concerns, and offer support and guidance. Our dream was her dream. The entire process was made all the better, due to Danyelle’s extreme efficiency. At every stage we were kept updated. Her attention to detail and professionalism were exceptional. Danyelle’s strength lies in her empathy with her client. Understanding their needs, recognising their stress, allaying their fears. We were never made to feel like we were just another ‘target’. I have and will continue to recommend Danyelle to everyone I know.